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Parts Store not responding

Discussion in 'General Talk' started by Metalguru, Jan 14, 2016.

  1. Metalguru

    Metalguru Master
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    Hey Guys:

    I have sent several emails to the parts store in the last week and got no response. Anybody know whats up?
     
  2. Giarc

    Giarc Master
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    I emailed once using the email address on my invoice and got no response so I emailed the one from my online order confirmation email and got a quick response.
     
  3. Mark Carew

    Mark Carew OpenBuilds Team
    Staff Member Resident Builder Builder

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    Hey guys,
    Here at OpenBuilds HQ we have been a little busy over the past few days working on inventory. Its been a big job and so it was all hands on deck with the focus of the entire team.
    During this time staff was not able to answer emails, we apologize for not getting right back to you but the good news is that we have completed this project and are working to answer support emails now.
    Thank you for your patience as we work to get back to everyone in order.
    Mark C
     
  4. Metalguru

    Metalguru Master
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    It's all good now. Thanks
     
    Mark Carew likes this.
  5. m6xkr

    m6xkr New
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    Same here, lack of customer service is very disappointing. I ordered a part that we NEEDED asap, I figured what could go wrong ordering domestic from a company that lists it as 'in stock' and ships in '2 days'. ...at the very least,..a simple response to an email with some sort of update would be appreciated.... :/
     
  6. Metalguru

    Metalguru Master
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    Unless it's a custom made part, you can probably get it overnight from McMaster Carr...
     
  7. Slobberknocker

    Slobberknocker Journeyman
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    They have parts over on amazon as well. When they were closed for the two long holiday weekends I had to order some couplers in order to get them in a timely manner.
     
  8. Metalguru

    Metalguru Master
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    Yeah Amazon bought out Small Parts Inc. a while back, and they have a pretty good stock. Use AmazonSupply.com. Or, I think they have changed the name to Amazon Business now, but it's the same animal.
     

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