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V Slot Europe

Discussion in 'General Talk' started by Andre Crawford, Mar 26, 2015.

  1. Andre Crawford

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    Hi all,

    Has anybody ordered anything from Ipas at V Slot Europe? I ordered an OX cnc machine kit from him more than 2 weeks ago and I have not heard anything since. I've tried to contact him via email this forum and via his forum. I've even tried calling but I can't get hold of him and he is not responding.

    I'm one day away from disputing my order on PayPal as this is not the way to do business.

    If anybody has any other means of getting in contact with him please let me know.

    Regards,
    Andre
     
  2. GrayUK

    GrayUK Master
    Staff Member Moderator Builder

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    Please do a Private conversation with Kram242, (Mark), and see if he can help you out with the communication.

    Gray
     
  3. Andre Crawford

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    Thank you very much Gray, I'll try that.

    Andre
     
  4. Mark Carew

    Mark Carew OpenBuilds Team
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    Hey guys,
    Sorry to hear you are having these problems.
    Please contact the OpenBuilds Part Store Team so that they can look into this for you. They may be able to help with your order to V-Slot Europe.
    Contact@OpenBuildsPartStore.com
    Thank you
    Mark
    OpenBuilds Team
     
  5. Tweakie

    Tweakie OpenBuilds Team
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    Hi Mark,

    I think this problem has now been resolved in a satisfactory manner.

    V-Slot Europe probably jumped the gun by advertising a complete product as being in stock whilst they were still awaiting certain parts for it's completion. They do, however, need to make some improvements in their customer service and reply to e-mails when requests for progress / delivery dates / etc. are made (unhappy customers seldom come back).

    Tweakie.
     
    Mark Carew and GrayUK like this.
  6. Mark Carew

    Mark Carew OpenBuilds Team
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    Thanks for the update @Tweakie glad to hear its taken care of and customers will be able to get back to their builds :thumbsup:
    Mark
     
  7. Strooom

    Strooom Well-Known
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    I have ordered a CNC OX on March 4.
    The kit was received on April 10.
    So they didn't really meet the 2-week shipping promise.
    However, Michael was responding to my questions and was also notifying me that due to some components in backorder, shipping would be delayed.

    So as a summary I think V-slot Europe is having some logistic growing pains but is certainly trying its best to deliver a correct service.

    What I also noticed: Michael responds quick to messages via the website contact form, but not so quick to direct email...
     
    Mark Carew likes this.
  8. Tweakie

    Tweakie OpenBuilds Team
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    Good information @Strooom - thank you for posting. :thumbsup:

    Tweakie.
     
  9. Andre Crawford

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    Unfortunately I have a very bad taste in my mouth regarding this.

    I did not get any responses from him when I queried something on the Website Contact form, nor on his personal email and he also never answered my calls. The only time I got a response was when I logged a dispute via PayPal, this is still on going.

    I received my Kit with all my precision washers being replaced by normal washers, I was never told about this, my kit is short some items. Also during assembly I noticed that I can't get the ACME screw bearing onto the supplied ACME threaded shaft, and this shaft is exceptionally tight in the thread block. It is so tight in fact that I don't think a NEMA 17 will be able to turn it.

    I'm also missing the correct fasteners, my fasteners are either too short or way too long. I've noticed that my Z-Axis extrusion is not cut square either.

    These are but the small things I've picked up since I started to build the kit. Needles to say I have had the kit for two weeks now but I can't carry on building it due to all the problems I've mentioned above.

    I'm not happy I can tell you that much.

    Regards,

    Andre
     
  10. Strooom

    Strooom Well-Known
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    Hi Andre,

    sorry to hear that.
    To make it clear : I am not affiliated with V-slot Europe, I was only responding my (limited) experience as a customer with them.
    Also in my delivery some parts are missing.
    For some of them (the 24V PSU), Michael notified me that they will be shipped later,
    For some others (the 1/4" spacers) I had to find out myself (using the OXCalculator).
    Due to the 1/4" spacers missing, I am stuck in further assembling the OX :-(
     
  11. Andre Crawford

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    Hi Stroom,

    I understand that you are not affiliated with V-Slot europe. I just find it very frustrating and upsetting that things like this happen. When I spend that kind of money then I would expect better service but it seems like V-Slot Europe does not share the same views.

    What I find very strange is that he is out of stock on items which he owes us yet it does not seem like he is making any effort to get them to us as soon as possible. I've since ordered some parts from the Part Store and I've received those. WHY CAN V-SLOT EUROPE NOT DO THE SAME!

    I'm sorry I've held back not saying anything but enough is enough. I will never order from him again. I
     
  12. Ronald van Arkel

    Staff Member Resident Builder Builder

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    Hello Andre,

    Let me help you out a bit:

    "Also during assembly I noticed that I can't get the ACME screw bearing onto the supplied ACME threaded shaft, and this shaft is exceptionally tight in the thread block. It is so tight in fact that I don't think a NEMA 17 will be able to turn it."

    You have to sand (use 120 grid or so) the Acme Screw for 4cm on each side, sand it down till the bearing(s) slides over it easy enough. Clean with WD40 the screw when you are done. take the Acme and screw it into the Nutblock, move it till it works smooth. As a reference, use videos from OpenBuilds.

    "I've noticed that my Z-Axis extrusion is not cut square either."

    I don't know how the cut looks like, but from experience I can tell that when cutting it with a mitter saw you always have machine play. I try to cut everything as square as possible for my customers but sometimes it's just a hair off and there is nothing I can do about it other than buying a better (more industrial) machine.

    Also, I try to advice customers when they buy parts, that they are missing parts to complete their machines. Again, out of experience I can tell when something is missing plus I can see what machine they are building. Any way, I'm Ronald from OpenBuilds México and things seem to going okay, never had any complain.

    Any questions about building a machine: ask ;).

    -Ronald
     
  13. Andre Crawford

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    Hello Ronald,

    Thank you very much for the advice I really appreciate it.

    I am just a bit upset that I was never informed about the missing items or the items which were replaced with the wrong items.

    I'm sure it will all work out in the end.

    I'll be sure to contact you for help on any future builds.

    Regards,
    Andre
     
  14. Asier Marzo

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    Same problem here.

    I ordered some parts 16 days ago, the parts were all available (at least in the website).
    Then, I received an email saying that some parts were out of stock and that the order will be shipped as soon as they became available.

    No information about when they will be available or the possibility of cancelling the order.

    Edit: situation solved as it can be see below
     
    #14 Asier Marzo, Feb 18, 2016
    Last edited: Feb 21, 2016
  15. mytechno3d

    mytechno3d Master
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    Hello
    Sorry for the extra delay.
    Items were on stock but not for quantities you need.
    Your order will be shipped tomorrow morning .
    Sorry again for the disagreement.
    Best regards
     
    w1987 likes this.
  16. Andrea79

    Andrea79 New
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    Hi, I've placed an order on some items the website showed in stock but after I've rceived an email that some of them were actually out of stock.
    I've tried to contact V-slot Europe but no answer.... So currently I've no idea what is missing in my order and when I'll get my items... Can someone pls help me?!
     
  17. mytechno3d

    mytechno3d Master
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    Hello
    We don't find trace of your email.
    Can you please give me your order reference in PM , I will check that this morning.
    Sorry for disagreement
     
  18. Andrea79

    Andrea79 New
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    Hi,

    I've sent this morning a private msg, but to be sure I'm posting here the order reference:

    Order Reference PPANHBIPM - placed on 03/10/2016

    waiting for your reply

    thanx
    Andrea

    Edit update: just got the pack has been shipped now. Thanks a lot. Really appricieted your quick help.
     
    #18 Andrea79, Mar 12, 2016
    Last edited: Mar 12, 2016
  19. Andrea79

    Andrea79 New
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    Hi,

    I've put an order (Order ID: OCZJCWOCG) on "in stock" items and then got an email that something is missing. Could you pls advise what is missing and when you plan to ship the items?

    thanx
    Andrea
     
  20. yang

    yang New
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    oh sorry is V-Slot Europe still working?:(
     
  21. Andrea79

    Andrea79 New
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    Hope so cause I've placed an order but get no feedback at all... Even if I've already paid for the items. Last week there was an alert on their website that they were busy in inventory activities... So I guess (hope) it is only a matter of organizing work and then they are quick in answering and shipping


    14-04-2016: I've got an email that my order has been shipped; thanx to all of you for the support!!
     
    #21 Andrea79, Apr 12, 2016
    Last edited: Apr 16, 2016
  22. EvanBruner

    EvanBruner Veteran
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    Im still working with Openbuilds on some stuff in my order and while the service isn't exceptional I'm still happy. I've worked in online sales and know what a demanding job it is.
    I think people need to realize how much it hurts the company to have to wait for products to come in and ship out orders. Something tells me these stores don't have the capitol to always have everything in stock at all times. When customers order something, they want it now (myself included). So you end up shipping what you have and waiting for other parts to come in and ship those out. This kills your profits. On my order alone, the store will likely have to put in up to $100 in shipping costs to reship items that were broken or missing.

    I think Openbuilds needs to manage expectations as far as order delivery times. It took about 8 days to ship out my order when I thought it would only be a day or two. I understand the delay, but I think customers need to be given a realistic delivery time.

    The worst part of the shopping experience was communication for me. I had an issue with my order so I emailed them and they got back to me promptly saying they would fix the issue. But now I've had another issue and emailed them about it to no response. I'm not trying to be impatient, but it's important that they know about the issue so that they can include the part I need with the shipment they are resending me. I'm trying to save them money but because of the delay it will end up costing them more money.

    Either way, I love the Openbuilds store. The prices are fair, the products are good, and I think they genuinely care about their customers.
     
  23. Ronald van Arkel

    Staff Member Resident Builder Builder

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    @EvanBruner

    You are talking about OpenBuilds Part Store and not about V-Slot Europe. These two are not the same company, not even close (I think you know but just wanted to make sure ;) ). I'm sorry you had some drawbacks, the OpenBuilds Part Store will make up for that, they always will.

    -Ronald
     
    #23 Ronald van Arkel, Apr 12, 2016
    Last edited: Apr 13, 2016
    Mark Carew and GrayUK like this.
  24. kalvis

    kalvis New
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    Ordered past year OX CNC kit, had great communication, but were many problems with kit like -
    unfit, damaged, leftover some parts. Different/no assembly instructions, was messy. Meh.
    Don't want to say anything bad, but I could made better choices.
     

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