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Issues with shipping

Discussion in 'General Talk' started by O.B., Sep 24, 2015.

  1. O.B.

    O.B. New
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    Has anyone else had issues with shipment from Openbuilds? I paid the three day express and they gladly accepted it but my order status is awaiting fulfillment... I ordered the exact same C bundle from SMW3 and received it right away and had great customer service with status of my order..anybody have a number that I can call..Thank you
     
  2. O.B.

    O.B. New
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    I still have not heard anything back from the Open Builds people but was again happy to see this from the people I should have bought the second bundle from...

    Are you guys affiliated with open builds ..I placed an order with you swm3 and it was shipped the next day ..I made the mistake of ordering from Openbuilds and my status is awaiting fulfillment??? I ordered the bundle from you and the same from them ..Thank you for your quick shipping I will never do business with them again!
    .
    Their timely response

    Hi John,
    Thank you for the kind words. It was and will remain our goal to get products out to builders ASAP. Thank you for letting us be your Open Hardware store.
    Thanks,
    SMW3D

    On Sep 23, 2015, at 11:53 PM, Contact Form <contactform@bigcommerce.com> wrote:
     
  3. O.B.

    O.B. New
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    Next time talk to your customers Instead of doing what they said they would do ...They cancelled!!!
    Thank you

    Hi John

    An order you recently placed on our website has had its status changed.

    The status of order #21417 is now Cancelled

    Order Details
    Order Total:$138.22 USD
    Date Placed:23rd Sep 2015
    Payment Method:payPal
    Shipment Tracking Numbers / Links
    No tracking numbers are assigned to your order yet.
    Click here to view the status of your order

    OpenBuilds Part Store
     
  4. O.B.

    O.B. New
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    And you have to like their smart *** smiley face in the Pay pal Classy guys
     
  5. dddman

    dddman Master
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    I smell female hormones here! OpenBuilds distributors are independently operated and the servide depends on each one. Personnaly (I'm a distributor), I do what I can to make my clients happy. Sometimes there are factors that can delay the shipment that aren't possible to control. Some other times the attitude of the client don't help to work harder for him... The fee you paid is for the shipping time, not the processing time... and by the way, the smiley wasn't intentionnal... ": P" is translated as a smiley by the system... turn your head left and you'll see :p
     
  6. Joe Santarsiero

    Joe Santarsiero OB addict
    Staff Member Moderator Builder

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    Have you emailed the parts store?
    Are the responses possibly being filtered as spam?
     
  7. Rick 2.0

    Rick 2.0 OpenBuilds Team
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    This is definitely out of character for them. Did you order something that is now listed as out of stock?
     
  8. O.B.

    O.B. New
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    Yes I did email them with no response..
    Thats all I was after was a response..
    And ddman I guess you about some up the way people will get treated here with your comment at least Rick and Joe have class...and as far as being a distributor I am impressed so you have a weak website and drop ship everything...Wow...go back to playing Minecraft...Rick and Joe thank you for being Gentleman ...
     
  9. dddman

    dddman Master
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    That is the kind of comment I expected :p And I don't really care. By the way, Minecraft is a great game, Terraria too, but i'm more in Seven Days to Die right now :) Good luck with your eventual build!
     
  10. Flash22

    Flash22 Veteran
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    no issue with openbuilds had stuff come from the US to The UK in 7 days

    TBH I think you would of been better to call them or sent a pm on here to Mark
     
  11. Ronald van Arkel

    Staff Member Resident Builder Builder

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    O.B.,


    There was a telephone number in your paypal receipt. Why try to contact them and get a reaction trough the community forum? Why could you just wait a day for a reply? You have a temper problem there. The people at the OpenBuilds Partstore do all they can to ship an order out as fast as they can. You are telling your story here and sure they have enough class not to pick a fight on the community forum unlike you just did. And yes, I lack their class plus I love to play games as well.


    I would have done the same as the people at the OpenBuilds Partstore. It's better not to have a "problem" customer. Yes, even if you pay you still can be a problem, and for sure "they" take your money as that part is an automated process.


    Now you have made some "good friends" in this community, you can expect to get some "good responses" as well.


    Please, next time count till next day, look at information that is send to you and be less aggressive to other people that don't pick your side directly.


    Take care,


    -Ronald
     
    DarkAlchemist and dddman like this.

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